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FAQ

  • How soon can I get my product delivered?
    Shipping times vary between regions, and delivery to more rural areas may be slightly longer than to metro areas. Delivery may also take longer if you ordered photo books, banners, or yard signs. Economy delivery: Up to 14 business days Standard delivery: Up to 8 business days Express delivery: Up to 3 business days ​ All delivery times include a production time 1-2 business days. Note that these don`t include weekends and public holidays. ​ A free shipping option is aways available. If you`re looking to receive your order sooner, we offer faster shipping for an additional fee.
  • Can I click and collect in my area?
    In-store pickup is available at FedEx Office stores in the US or Staples if you're in Canada. We also offer free standard delivery in all states. Plus, every order is backed by our happiness guarantee.
  • What`s the recommended file size for images and photos?
    We optimize every single one of our designs and images for print. But if you’re uploading photography (or non-vector artwork), make sure they are no less than 96 DPI but, ideally, around 300 DPI. You don’t want anything to look pixelated! And with automated proofing, you can quickly check whether your design is print ready. With one click or tap, it will detect ideal text size, check elements too close to the bleed zone, and ensure the image resolution is pixel-perfect.
  • How soon can I get my What do I do if I have issues with my order?
    Something not quite right? No problem, all our print products are covered by our Happiness Guarantee.. For help with other print order issues, visit our Help Center. Get help
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